Accessibility (ADA) Policy

This policy describes how Roof Mason designs and maintains an accessible experience across our roof care guides, maintenance resources, and related content.

Roof Mason is committed to digital accessibility for people with disabilities. Because our resources help homeowners, building managers, and contractors make informed decisions about roof safety, upkeep, and materials, we continuously work to enhance usability for all visitors and apply recognized accessibility standards to our site.

Our Commitment

We aim to provide equitable access to our website for the broadest possible audience, regardless of technology, environment, or ability. Accessibility considerations are built into our content planning, design, development, and ongoing maintenance so that our roof guides, checklists, and educational materials remain usable to everyone.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) set out recommendations for improving web content accessibility. These guidelines include three conformance levels: A, AA, and AAA.

Roof Mason seeks to meet WCAG 2.1 Level AA. The website is presently partially conformant, meaning some parts of the content may not fully satisfy every success criterion. We monitor our site and implement improvements on an ongoing basis.

Measures to Support Accessibility

Roof Mason takes the following steps to support accessibility:

  • Accessibility in our workflow: We incorporate accessibility from initial planning through publishing and updates, including for roof diagrams, photos, and how‑to articles.
  • Quality assurance: We use a mix of automated tools and manual reviews (including keyboard-only navigation checks) to identify and remediate barriers.
  • Training and guidance: Our team and contributors receive ongoing guidance on creating accessible content, structure, and media.
  • Defined accountability: An internal lead coordinates accessibility initiatives, tracks issues, and prioritizes fixes based on user impact.

Technical Specifications

Accessibility of Roof Mason relies on the following technologies to function with your web browser and any assistive technologies or plugins installed on your device:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are required to meet the accessibility standards we use.

Compatibility with Browsers and Assistive Technology

Roof Mason is designed to work with commonly used assistive technologies, including:

  • Screen readers (such as JAWS, NVDA, and VoiceOver)
  • Screen magnification software
  • Voice recognition software
  • Keyboard-only navigation

The site is intended to be compatible with current and recent versions of major browsers, including Chrome, Firefox, Safari, and Edge, on desktop and mobile devices.

Limitations and Alternatives

Despite our efforts, some limitations may occur. If you encounter an accessibility issue, please contact us. Known areas where issues may arise include:

  • Third‑party content and embeds: Some features (e.g., maps, videos, or external tools) are supplied by third parties. While we strive to select accessible services and encourage vendors to improve accessibility, we cannot guarantee full conformance for external content.
  • Legacy or archived documents: Certain older PDFs or scanned materials may not have text alternatives. We are working to provide accessible versions or alternatives upon request via our contact page.
  • Continuous improvements: We regularly refine navigation, color contrast, captions/transcripts for media, and content structure. If you have difficulty accessing any Roof Mason page or feature, please contact us.

Feedback

We welcome feedback on the accessibility of Roof Mason and our roof care resources. We aim to respond as promptly as possible and appreciate details that help us reproduce and resolve issues.

  • The page URL where the issue occurred
  • Your browser and version, operating system, and device
  • Any assistive technologies or settings in use
  • A brief description of the problem and steps to reproduce it

To share feedback or request an accessible alternative, please use our contact page.

Formal Complaints

We strive to resolve accessibility concerns fairly and quickly. If you are not satisfied with our response, you may seek further assistance or pursue your rights under the Americans with Disabilities Act or other applicable laws. Roof Mason will cooperate in good faith to address and resolve complaints.

Assessment Approach

Roof Mason evaluates accessibility through the following methods:

  • Self‑evaluation by our internal team
  • Periodic audits with automated testing tools and manual reviews
  • User-centered testing scenarios, including keyboard-only navigation and screen reader checks